Shipping policy
At Xavocean, we are committed to delivering your purchase as quickly and conveniently as possible. Our standard shipping policy is as follows:
Shipping Methods:
- Domestic orders: We offer ground and express shipping options to customers within the United kingdom.
- International orders: We do not ship to customers outside the United kingdom.
Delivery Times:
- Standard shipping: Orders will be delivered within 3-5 business days after dispatch.
- Express shipping: Orders will be delivered within 1-2 business days after dispatch.
Shipping Rates:
- Shipping rates are calculated based on the weight of the product and the destination.
- Free Standard shipping is offered to all orders.
Shipping Restrictions:
- We are unable to ship certain items, such as hazardous materials, due to legal restrictions.
Handling and Packaging Procedures:
- All orders are securely packed to ensure safe delivery.
- Fragile items are carefully packaged to prevent damage during transit.
Returns and Refunds:
- If you receive a damaged or incorrect item, we will promptly issue a refund or send a replacement.
- If you need to return an item, please contact our customer service team within 30 days of receiving your order.
If you have any questions regarding our standard shipping policy, please feel free to contact us at info@xavocean.com